Support

Get help

We answer in English or Danish.

Email us

Write to [email protected]. Tell us what you were doing and what happened instead — and if it is about one activity, the date of it. That is usually enough to find the problem without a second email.

From inside the app

Under More, tap Send feedback. That reaches the same place as the address above and arrives with your account attached, so nothing has to be explained twice.

Things people ask

My watch activities are not showing up

Open Settings → Connections and check Garmin still says connected. A Garmin sign-in expires on its own after a while, and reconnecting is the fix. New activities normally arrive within a few minutes of finishing.

My recorded route has gaps in it

iOS stops giving an app your position the moment the screen locks unless location is set to Always. With While Using the map draws a straight line across everything it missed. Change it under iOS Settings → SPLIT → Location.

I want my data out

Every activity exports as GPX, and your history exports as CSV, from the web app. You do not need to ask us, and you do not need a subscription.

I want my account deleted

Email [email protected] and we delete it, and everything in it. No retention period, no exit interview.

Where things stand

SPLIT is run from Denmark and hosted in the EU. It is a small operation, so an answer may take a day — but it comes from the person who wrote the thing you are asking about.